DVANY Legal

Refund Policy

A channel-aware framework for subscriptions, payments and refund requests.

Effective / last updated: September 8, 2026

Before launch, confirm the final refund eligibility rules with counsel and the payment provider, and ensure they match Apple/Google/web purchase flows.

1. Start with the purchase channel

The route for a refund depends on where the transaction occurred. Apple App Store and Google Play purchases are generally subject to the respective store's refund process and rules. Web purchases follow the applicable DVANY and payment-processor process.

2. Duplicate or unauthorized charges

If you believe a charge is duplicated or unauthorized, contact the payment channel promptly and provide the transaction reference. DVANY may request reasonable information needed to investigate.

3. Service issues

Where a material technical issue prevents delivery of a paid service, contact support with the account and transaction details. We will assess the issue under the applicable law, plan terms and purchase-channel rules.

4. No invented time promise

Refund timing depends on the payment channel, bank and processor. We do not promise a universal number of business days on this page.

5. Contact

support@dvany.com